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Frequently Asked
Frequently Asked Questions
Some of the most common questions we get asked about QU4D are shown below, we hope these will answer some of the queries you may have about the system.
Simply click on any question below to see the answer to the question. Should you have a question that has not been answered below, please do not hesitate to get in touch with us.
Questions and Answers
We state the following on our purchase page:
It can take up to two hours to setup your personal QU4D system, however, it is usually instant, once your personal QU4D system has been setup, we will email you with full login instructions to access your system so you can start using it straight away.
Yes you do, although not just when you are using an online system.
If in your setting you take photos (even if you delete them straight away) or you store contact numbers then you must be registered with the ICO, you can find more information at the following link:
https://ico.org.uk/registration/new
There is only one subscription level available on the QU4D system, and this subscription allows you to add unlimited children on to your system.
No, you can cancel your subscription at any time, when subscribing to QU4D our clear terms and conditions are available to read and agree to, within these terms and conditions it states the following:
Term – The Sys IQ Ltd Subscription Service is for a minimum term of One month, this Term and Agreement will commence when You click the check box to accept this Agreement and submit your first payment to Sys IQ Ltd, this will either be a monthly or an annual subscription payment. Thereafter, this Agreement shall automatically renew for subsequent one-month or one-year periods at the then-current Fees. The renewal periods are collectively the “Term”. You may terminate this Agreement by providing notice in writing to Sys IQ Ltd at any time after the ONE month contracted period; however, You acknowledge that You shall be billed pro rata for the month period in which Sys IQ Ltd receives notice of Your termination of this Agreement based on the day on which Sys IQ Ltd receives notices of Your termination and subject to the monthly minimum Fee.
We do not offer refunds on any purchases of a Sys IQ Ltd's subscription package, in addition as the system is a customised software package you do not have any rights under the 7 day cooling off period to request a refund within 7 days of purchasing, we offer a free full trial of the system, we recommend you take advantage of this free trial prior to taking out a subscription with us to ensure the system will meet your needs and expectations.
Technically you can use any tablet that has internet access but we highly recommend iPads.
Any iPhone with iOS 10+ or an Android phone with operating system 7+ will allow you to use our app.
Yes, an app is available for Android phones, this can be downloaded from the Google Play Store, simply search for QU4D, and for iPhones simply search for QU4D in the Apple App Store.
There certainly is, you can take the free 14 day trial here:
https://www.qu4d.com/try-or-buy/free-qu4d-demonstration-system
Yes there is, we support this group but it is not run by us, it is run by our customers. It can be found at the following link:
https://www.facebook.com/groups/qu4dsupport
No this is not something we offer, we recommend adding a test child and having a play and exploring the system this way. The trial is an exact replica of a live system.
Yes you can, as frequently as you like by using the bulk document download feature.
Yes you can, any items you use 100% only for your business can be claimed through your business expenses.
You can either log in as a test child parent so they can explore the features, or you can choose to print a sample of what is on offer to show them.
Yes by either logging in as a parent or using a test child’s parent. We highly recommend you getting to know the system from a parent’s perspective so that you can answer any queries they may have.
Absolutely yes, there are no limits to the number of staff (administrators) and parents that can be connected to the system at the same time.
Yes you can and we highly recommend doing this. If you have children lined up it is a great opportunity to get to grips with the system before they actually start.
To use QU4D effectively and reliably we recommend a minimum upload speed of 2Mb, and a download speed of approximately 0.5Mb
You can provide them with the information found at the following link:
https://www.qu4d.com/product-information/how-secure-is-qu4d
Yes you can backdate information on any part of the system.
It will appear as Sys IQ Ltd and we use Paypal as our payment processor.
Yes they are as detailed in our terms and conditions found at the following link:
https://www.qu4d.com/try-or-buy/terms-and-conditions
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